Shipping & Delivery Policy

1. Nature of Services

Manipur Skills Institute provides vocational professional and industry-based skill learning services designed to support practical knowledge professional development and career readiness.

MSI operates as a vocational training and skill-based learning institute. MSI is not a conventional regular degree college and does not operate as a placement consultancy or recruitment agency.

Depending on the selected programme services may be delivered through:

• Online learning
• Offline classroom training
• Hybrid learning
• Live virtual sessions
• Learning Management System access
• Practical learning activities
• Industry-based projects
• Academic guidance and student support

2. Digital Delivery of Services

Following successful completion of the applicable admission and payment formalities MSI may provide students with the information and access required to commence the selected programme.

Depending on the programme this may include:

• Admission confirmation
• Student enrolment information
• Student identification details
• Admission or enrolment letter where applicable
• Student login credentials
• LMS access
• Course schedule
• Class information
• Academic instructions
• Digital learning material where applicable
• Examination related information

Information may be communicated through registered email SMS WhatsApp telephone LMS or another authorised communication channel.

Subject to successful verification of admission and payment digital access is generally intended to be provided within 24 to 72 business hours.

3. Delivery Timelines and Possible Delays

The delivery timeline communicated by MSI is an indicative operational timeframe and shall not constitute an absolute guarantee of delivery within a fixed period.

Course access communication or other service delivery may require additional time where circumstances affect normal processing.

• Payment verification is pending
• Admission information is incomplete
• Documents require verification
• EMI or financing approval is pending
• Payment gateway services are unavailable
• LMS maintenance is being carried out
• Technical upgrades are in progress
• Public holidays affect processing
• Third-party systems experience an interruption
• Other circumstances beyond the reasonable control of MSI occur

Where reasonably practicable MSI may communicate material delays through the registered contact details of the student.

4. Student Account and Course Access

Where an LMS or student portal is used students may receive individual access credentials.

Students are responsible for:

• Keeping login credentials confidential
• Not sharing account credentials with another person
• Providing accurate contact information
• Maintaining access to the registered email address
• Maintaining access to the registered mobile number
• Having the required device and internet connection
• Following Institute and platform instructions

MSI shall not be responsible for access problems arising solely from the student's device internet connection incorrect information lost credentials unauthorised sharing or other circumstances attributable to the student.

5. Physical Documents

Where applicable MSI may issue or facilitate delivery of physical documents connected with the student's programme.

• Student identity cards
• Admission or enrolment letters
• Official Institute communications
• Course related documents
• Academic records where applicable
• Certificates or other documents where applicable
• Other programme related documents

The availability format issuing authority and delivery method of any document shall depend on the applicable programme and institutional requirements.

6. Physical Dispatch and Courier Delivery

Where physical delivery is applicable the Institute may use an appropriate courier postal service or other delivery method.

Dispatch and delivery timelines may vary depending on document preparation verification academic processing issuing authority requirements courier availability student location public holidays and other circumstances beyond the reasonable control of MSI.

Any estimated delivery period communicated by MSI shall be treated as an indicative timeframe and not as an absolute delivery guarantee.

Once a physical document has been handed over to a courier postal service or other delivery provider the actual transit time shall also depend upon the relevant service provider.

7. Student Information and Delivery Address

Students are responsible for providing complete accurate and current information during admission and enrolment.

Where physical delivery is required students may be required to provide:

• Full name
• Mobile number
• Email address
• Complete postal address
• PIN code
• Identification information where applicable

MSI shall not be responsible for failed delivery returned documents or delays caused by incorrect incomplete or outdated information supplied by the student.

8. EMI and Payment Confirmation

Where a student enrols through EMI bank financing NBFC education financing or another third-party payment arrangement course access or service delivery may begin only after the applicable payment or financing approval has been successfully confirmed.

MSI shall not be responsible for EMI rejection financing rejection bank processing delays NBFC processing delays payment gateway failure failed transactions delayed settlement or other issues caused by the relevant financial institution or third-party payment provider.

9. Delivery of Educational Services

Delivery of an MSI programme does not depend solely upon delivery of a physical document or learning material.

Educational service delivery may include scheduled classes live learning sessions LMS access academic guidance practical learning industry-based learning projects assessments examinations where applicable student support and other programme-specific academic activities.

The precise services available to a student shall depend upon the selected programme and applicable academic structure.

10. Industry-Based Learning

MSI focuses on industry-based learning and practical career preparation as part of its vocational and skill-based education approach.

Depending on availability students may receive exposure to industry interactions practical projects employer interactions career guidance and relevant interview opportunities.

Such opportunities may relate to general employment functions including sales marketing customer service administration operations information technology business support and other relevant roles.

11. Career and International Opportunities

MSI may facilitate relevant career and interview opportunities through its available industry relationships in India and internationally.

MSI works with industry relationships across multiple international markets. No particular country shall be treated as a guaranteed destination unless expressly confirmed in writing for a specific programme or arrangement.

International opportunities remain subject to employer requirements candidate eligibility interview performance documentation immigration requirements and applicable laws.

13. International Visa and Work Authorisation

International employment may require a valid passport visa work permit employment authorisation immigration approval medical clearance background verification documentation and other requirements.

MSI does not guarantee visa approval work permit approval immigration approval or any other government or regulatory approval.

Any decision made by an embassy consulate immigration authority government department employer or other competent authority shall remain outside the control of MSI.

14. Internet and Technical Requirements

Students participating in online or hybrid learning are responsible for maintaining a compatible device suitable internet connectivity required software and access to registered communication channels.

MSI shall make reasonable efforts to maintain its digital learning systems but shall not be responsible for interruptions caused by internet service providers telecommunications networks third-party platforms technical failures power interruptions or circumstances beyond the reasonable control of MSI.

15. Third-Party Service Providers

MSI may use third-party service providers for courier services postal services payment gateways LMS services communication services banking services financing services and technology services.

MSI shall not be responsible for delays or failures directly attributable to such third parties except to the extent required under applicable law.

16. Force Majeure

MSI shall not be responsible for delay interruption suspension or inability to deliver services where such circumstances arise from events beyond its reasonable control.

• Natural disasters
• Floods
• Fire
• Public emergencies
• Government restrictions
• Public disturbances
• Internet or telecommunications failure
• Power outages
• Technical infrastructure failure
• Transportation disruption
• Strikes
• Regulatory changes
• Other events beyond the reasonable control of MSI

Where reasonably practicable MSI shall take reasonable steps to resume or reschedule the affected service.

17. Delivery Confirmation

Digital delivery may be considered completed when applicable access credentials enrolment information course instructions or other relevant information has been transmitted to the registered communication channel or made available through the designated LMS or student portal.

MSI may maintain administrative records relating to enrolment payment confirmation account activation communication LMS access document dispatch and other service delivery activities.

18. Programme Delivery Changes

MSI may reasonably modify reschedule or reorganise the mode or schedule of programme delivery where necessary due to faculty availability batch requirements academic scheduling technical circumstances operational requirements infrastructure availability or other legitimate academic or administrative reasons.

Where material changes affect students MSI may communicate the applicable changes through authorised communication channels.

20. Policy Updates

MSI reserves the right to amend modify update or replace this Shipping and Delivery Policy from time to time to reflect changes in programmes technology operational procedures service delivery processes or applicable requirements.

Any updated version shall become effective upon publication on the official website unless another effective date is expressly stated.

21. Contact Information

For questions relating to admission enrolment course access LMS access document delivery or other service delivery matters students may contact Manipur Skills Institute through the authorised channels below.