Privacy Policy

1. Information We Collect

We collect information that is reasonably required for admission enrolment student administration educational service delivery payment processing communication security and compliance purposes.

a. Personal Information

• Full name
• Email address
• Mobile number
• Date of birth where applicable
• Residential or correspondence address
• Photograph
• Identification information where applicable
• Educational qualifications
• Academic records
• Vocational or professional background
• Programme and admission information

b. Payment and Financial Information

• Payment transaction details
• Transaction reference numbers
• Payment status
• UPI transaction information
• Banking information where required for refunds
• Information required for EMI or financing processing

Card numbers CVV details passwords and other sensitive payment credentials are generally processed directly by authorised payment gateways or financial service providers and are not intended to be stored by MSI except where lawfully required.

c. Technical Information

• IP address
• Browser type
• Device type
• Operating system
• Website access information
• Pages visited
• General website usage information
• Cookies and similar technical information

2. How We Use Your Information

Personal information may be used only for legitimate operational educational administrative security communication and legal purposes.

• Processing admission applications
• Creating student records
• Completing student enrolment
• Verifying applicant information
• Providing educational services
• Providing LMS and digital learning access
• Managing classes and academic activities
• Communicating course information
• Processing payments
• Facilitating EMI or financing requests
• Processing eligible refunds
• Providing student support
• Sending important administrative notifications
• Maintaining academic and administrative records
• Improving website functionality
• Maintaining platform security
• Detecting fraud and unauthorised activity
• Complying with applicable legal requirements

3. Admission and Student Information

Information submitted during admission may be used to evaluate applications verify eligibility create student records complete enrolment and administer the selected programme.

Where academic documents identification documents photographs or other supporting documents are required applicants are responsible for ensuring that the information provided is accurate complete and genuine.

MSI may request additional information where reasonably necessary to complete admission verification student administration or compliance requirements.

4. Payment and EMI Information

MSI may provide online payment facilities through authorised payment gateway providers and may facilitate EMI or financing services through relevant financial institutions.

Payment information may be shared with the relevant payment gateway bank NBFC financial institution or service provider where necessary to process the transaction verify payment status facilitate EMI services or process an eligible refund.

MSI does not control the independent privacy and security practices of external financial institutions and payment service providers. Students should also review the applicable policies of such providers.

5. How We Share Information

MSI does not sell rent or commercially trade personal information of students or website users.

Information may however be disclosed where reasonably necessary for providing services or fulfilling legal administrative and operational requirements.

Payment Gateway Providers

Information may be shared with authorised payment gateways for payment processing transaction verification and related services.

Banks and Financial Institutions

Information may be shared where required for EMI processing financing verification payment confirmation or eligible refund processing.

Technology and Service Providers

Information may be processed by trusted service providers supporting hosting LMS email SMS cloud storage technical support security and administrative operations.

Legal and Regulatory Authorities

Information may be disclosed where required by applicable law court order government authority regulatory requirement or lawful request.

7. Cookies and Similar Technologies

The MSI website may use cookies and similar technologies to improve website performance functionality security and user experience.

These technologies may be used to:

• Remember preferences
• Maintain website functionality
• Understand website usage
• Improve website performance
• Analyse general traffic patterns
• Improve user experience

Users may control or disable cookies through their browser settings. Disabling certain cookies may affect the availability or functionality of some website features.

8. Communications

MSI may communicate with applicants students and users through email SMS telephone WhatsApp LMS notifications or other authorised communication channels.

Communications may relate to admission application status payment confirmation course schedules academic activities examinations student support important policy updates and other matters directly connected with the services requested by the user.

Where permitted users may also receive promotional or informational communications. Users may request to opt out of promotional communications subject to applicable law and reasonable administrative requirements.

9. Data Retention

MSI retains personal information only for as long as reasonably necessary for the purposes for which it was collected or for legitimate educational administrative financial legal regulatory and security requirements.

Information may be retained for:

• Student enrolment and academic administration
• Academic records
• Financial and transaction records
• Tax and accounting requirements
• Legal and regulatory compliance
• Dispute resolution
• Fraud prevention and security
• Protection of legitimate institutional interests

When information is no longer reasonably required it may be deleted anonymised or securely disposed of subject to applicable legal requirements.

10. Student Rights

Subject to applicable law students and users may have rights relating to their personal information.

• Request access to personal information held by MSI
• Request correction of inaccurate information
• Request updating of outdated information
• Request deletion where legally permissible
• Withdraw consent where applicable
• Opt out of promotional communications

Certain information may need to be retained where required by law for academic records financial records regulatory requirements dispute resolution or other legitimate purposes.

11. Accuracy of Information

Applicants and students are responsible for ensuring that information submitted to MSI is accurate complete and current.

MSI shall not be responsible for consequences arising from inaccurate incomplete fraudulent misleading or outdated information submitted by an applicant or student.

Students should promptly notify MSI if their registered contact information or other relevant personal information changes.

12. Third-Party Websites

The MSI website may contain links to third-party websites platforms payment services social media platforms or other external services.

Such websites operate independently from MSI and may maintain their own privacy policies terms and security practices.

MSI is not responsible for the privacy practices security policies content or data handling practices of external websites that are not operated or controlled by MSI.

13. Data Related to Minors

MSI programmes and services may have programme specific eligibility requirements.

Where an applicant or student is below the age permitted for a particular service applicable parental or legal guardian consent may be required in accordance with applicable law and institutional requirements.

Where required MSI may request additional information or documentation from a parent or legal guardian before processing the relevant application or service.

14. Fraud Prevention and Security

MSI may process relevant information to detect prevent and investigate fraud unauthorised access suspicious transactions identity misuse payment abuse or other activities that may affect students the Institute or its systems.

Where necessary information may be shared with payment providers financial institutions technology providers legal advisors government authorities lawfully authorised agencies or other relevant parties in accordance with applicable law.

15. International Data Processing

Certain technology payment communication hosting or service providers used by MSI may process or store information in locations outside the student's state or country.

Where such processing occurs MSI shall take reasonable steps consistent with applicable law and the relevant service arrangements to protect personal information.

16. Payment Security

Online payments may be processed through authorised payment gateways or financial service providers.

MSI does not intentionally request students to provide confidential payment credentials such as card PIN passwords or OTPs through ordinary email messages or unsolicited communications.

Students should never share OTPs PINs passwords card security codes or other confidential authentication information with unauthorised persons claiming to represent MSI.

17. Communication Security

MSI may use email telephone SMS WhatsApp or other communication channels for legitimate student administration and service related purposes.

Students should verify suspicious requests for payment personal information passwords OTPs or other sensitive information before responding.

MSI shall not be responsible for losses arising from a student's voluntary disclosure of confidential credentials or information to an unauthorised third party.

19. Legal and Regulatory Compliance

MSI may collect retain use or disclose information where reasonably necessary to comply with applicable laws regulations government requirements court orders tax requirements regulatory directions or other lawful obligations.

Information may also be processed where necessary to establish exercise or defend legitimate legal rights or to protect the safety security property and legitimate interests of MSI its students or other persons.

20. Data Breach and Security Incidents

MSI maintains reasonable security measures intended to reduce the risk of unauthorised access disclosure alteration or loss of personal information.

If MSI becomes aware of a material security incident involving personal information MSI may take appropriate steps to investigate contain and address the incident and provide notifications where required by applicable law.

21. Changes to This Privacy Policy

MSI may update or modify this Privacy Policy from time to time to reflect changes in educational services technology payment systems operational practices legal requirements or regulatory requirements.

The updated Policy shall be published on the official MSI website. The revised version shall become effective from the date specified in the updated Policy or from the date of publication where no separate effective date is stated.

Users are encouraged to review this Policy periodically for any updates.

22. Contact Us

If you have questions about this Privacy Policy your personal information or the manner in which MSI processes information you may contact us through the authorised contact details below.